PHH Mortgage Services Review
PHH Mortgage Services is a subsidiary of PHH Corporation (NYSE: PHH) and a hybrid company having both a retail lending arm which they service themselves and a significant sub-servicing division which services loans for other lenders. We located four telephone numbers, one website, a list of new lender clients, and a number of complaints against them.
PHH Mortgage Website and Phone Contacts
PHH Mortgage Services Website: http://www.phhmortgagesolutions.com/
PHH Mortgage Services Phone:
(800) 440-8737
(800) 449-8767
(800) 446-0964
(800) 848-6914
Fax: (856) 917-6659
Address: PO Box 5452, or 1 Mortgage Way, Mount Laurel, NJ 08054
PHH Mortgage Services Review
PHH Mortgage Services even though they lend themselves, most likely they are a sub-servicer for the lender you owe. Subservicers are notoriously bad with customer service and it shows with PHH in the shear number of complaints we found.
Their website lists the following lenders as “new” subservicing clients.
Suburban Bank & Trust
First Tennessee Bank
Bank of the Sierra
Comerica Bank
Citizens Republic Bancorp
The Dime Savings Bank of Williamsburgh
Union Center National Bank
UBS
Their website also contains testimonials from executives from BankAtlantic, UMB Bank, Banco Popular (Parent of E-Loan), Provident Bank, Charles Schwab Bank, and Merrill Lynch Credit Corporation so I think we can safely assume at one time they too were clients.
It seems from reading complaints that Cendant Mortgage has a relationship with PHH as well. I can’t determine if PHH owns Cendant, buy whole loans from Cendant, or just services their loans…but their seems to be a connection. Back in 2004 Cendant was shopping for a buyer for the Cendant Mortgage division, so PHH may have been the buyer and therefore now owns all their loans.
PHH Mortgage Services may or may not have the authority to negotiate loan modifications since you won’t know until you call whether they own your loan or are simply servicing it…either way, you’ll have to deal with them on any workouts.
If you are facing foreclosure and want to learn how to negotiate (before you call) with a servicing company or lender, click the link, Stop Your Foreclosure Now!
I searched for complaints against PHH Mortgage, there are many. Click to see all the PHH Mortgage complaints listed in Google.
BBB Activity on PHH Mortgage Services
“BBB processed a total of 112 complaints about this company in the last 36 months, our standard reporting period. Of the total of 112 complaints closed in 36 months, 31 were closed in the last year.”
BBB lists the following DBA names as well,
Instamortgage.com
Mortgagesave.com
Coldwell Banker Mortgage
Century 21 Mortgage
Era Mortgage Mortgage Services
Instamortgage Services
Mortgage Service Center Stars
See Comments Below to Add/Read Customer Opinions On PHH Mortgage
Author: The Mortgage Insider
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Who actually owns PHH? A larger Corporation?
Thanks
Vince,
In the first line of my review above it says…”PHH Mortgage Services is a subsidiary of PHH Corporation (NYSE: PHH) “. So, yes the servicing company is owned by a larger NYSE traded company called PHH Corporation.
Sorry mistyped my email:
PHH’s lack of Customer Service and timely resolution for a simple request was really unfortunate. My issue “getting a simple and standard tax form” sent from PHH to a county Social Services representative to assistance me after I was involved in a corporate layoff” could have been better handled by a third grader. The consequences of PHH Mortgage Services lack of appropriate action resulted in my credit being severely adversely effected (SHAME ON YOU PHH!!!!). I am getting an attorney.