America’s Servicing Company Review
Mortgage Insider » Mortgage Servicing » America’s Servicing Company Review
America’s Servicing Company (ASC) appears to be a the mortgage servicing subsidiary of Wells Fargo. We located a website and six phone numbers for Americas Servicing Company along with a number of complaints.
America’s Servicing Company Website and Phone Contact Info.
America’s Servicing Company Website: https://www.ascservicing.com/
America’s Servicing Company Phone Number:
800-662-3806
866-674-1430
866-567-8439
800-842-7654
866-567-8440
866-426-5569
Fax: 866-453-6315
Loss Mitigation Dept.: 877-222-7875
Authorizations Fax : 612-312-3905 and 612-312-4951
Address: P.O. Box 10328, Des Moines IA 50306
Additional Addressess and Phone Numbers:
FOR NON PRIME LOANS:
877.222.7875
opt. 1 — Customer Service (M-F 7a-8p; CST)
opt. 2 — Collections (M-F 7a-10p; Sat 8a-2p CST)
opt. 3, then opt. 1 — Foreclosure Dept (M-F 7a-7p CST)
opt. 3, then opt. 3 — Bankruptcy Dept (M-F 7a-7p CST)
opt. 4 — Loss Mitigation — (M-Th 7a-9p; F 7a-8p ; Sat 8a-12p CST)
opt. 4, then opt. 2 — Spanish Loss Mitigation (Same as abv)
opt. 6 — Loss Mitigation for MULTI LOAN ACCOUNTS (Same)
CUSTOMER RESOLUTION:
Fax # — 866.278.1179
Address:
MAC X2504-014
1 Home Campus
Des Moines, IA 50328
LIQUIDATION:
tele# — 866.903.1053
fax# — 866.359.1975
3RD PARTY AUTHORIZATIONS:
fax# — 866.917.1877
HOPE FOR HOMEOWNERS:
tele# — 866.796.1190
SENDING DOCUMENTS TO LOSS MITIGATION:
address:
America’s Servicing Company
MAC X7801-01H
3476 Stateview Blvd.
Fort Mill, SC 29715
866.590.8910 — fax# for documents
IF YOUR LOAN IS A PRIME LOAN (CLIENT #708):
800.416.1472 — tele#
866.359.7363 — fax#
IF YOU HAVE A “MULTI LOAN” (two loans for the same property):
866.766.6540 — Direct # for Loss Mit Multi Loan
866.659.3383 — Multi Loan Collections Dept.
866.359.4876 — Fax Number for All Multi Loan
Refinance Dept — 866.717.5046
Any other customer correspondence – 866.453.6319
If you plan on making a payment using Western Union Quick Collect, use the following info based upon your client number. I currently only have info for 3 clients:
Client 106: City Code-FREDASC State Code-MD
Client 708: City Code-WFFastPay State Code-MD
Client 591: City Code-Norfred
America’s Servicing Company Review
Remember a mortgage servicing company may own your mortgage loan or just the contract to service your mortgage loan, so if you are attempting to execute some form of mortgage modification to stave off foreclosure, contacting the mortgage service company can be a waste of time since they may not own your mortgage and can’t make any changes. In the case of ASC, if they own your mortgage, you can discuss loan modifications, but of course, modifications on mortgage loans not in collection or default is useless.
If you are facing foreclosure you need information on how to cut a deal with these “drag their feet” servicing companies to avoid foreclosure, click the link to learn more, Stop Your Foreclosure Now!.
It appears there is no shortage of America’s Servicing Complaints because an internet search goes on forever. This company is accused of every mortgage servicing bad behavior imaginable. Click here to see all the ASC complaints listed in Google.
BBB Complaint Activity on ASC
“The BBB processed a total of 368 complaints about this company in the last 36 months, our standard reporting period. Of the total of 368 complaints closed in 36 months, 131 were closed in the last year.”
See Comments Below to Add/Read Customer Opinions On ASC
Add your comments today about this mortgage servicer and help out others.
Thanks!
Author: The Mortgage Insider
Date: August 19, 2008
Tags by Post Complaints, Mortgage Servicing, Review
Technorati Complaints, Mortgage Servicing, Review
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My husband and I are having a real difficult time with ASC. They don’t return phone calls, you get a different story everytime you call and they have inaccurate information. I’m told we’ve missed payments and I have documentation that I have paid. I then send ASC proof and they still don’t update their info. It has been a total nightmare and really affecting our lives. We get foreclousre notices and now applied for a loan modification hoping we can start off with a new agreement. That’s not working either. Everyday we call and I am now sending letters via Federal Express plus faxing. It is truly unbelievable. Looks like we’ll have to hire a lawyer to help rectify this problem.
I hav asc and i am trying to modify from adjustable rate. Mortgage doubled. i cant afford. i work in the real estate industry (was off work for some time). started mod last year made 3 or 4 payments of the new (doubled payment)amount and could not make that balloon payment and they cancelled. trying for another mod. they told me my expenses were too much for income. (Wellll-yeah) told me to include my mortgage which is now $2300.00 per month-initially was $1200.00. I could afford if they would get me close to the $1200. Any suggestions? i sure would appreciate.
Wow…ASC…
I filled out the paperwork for a loan mod last year…and JUST now I am getting a letter for an outstanding balance of $95.00
Supposedly when you do a loan mod there is some Broker Price Opinion Charge..
Obviously ASC never mention this charge when doing the loan mod which I was denied..
Second of all, this is the first time I am receiving this letter from ASC in regards to this charge..
Third of all..this loan mod took place last YEAR..and now I am getting a bill for this..
Obviously I do not want to pay for this
ASC employee can you help me out with this…
thanks
Hi ASC Employee,
Was wondering; We have two loans on our Mortgage and the ASC loan is the second(smallest loan).Are we eligible for loan modification? We are being reviewed by loss mitigation. This is our second try to get loan modification. We were not eligible the first time due to it be a second mortgage. But when I spoke with a rep she told me that was not true and to try again. She also adviced us to change our income to expense ratio. so that we could show we could afford the loan modification.
Thank you for all your help.
Everyone of you should file a complaint with the Comptroller Of Currency. They control the banks and what they do. The Banks have to answer to the Comptroller of Currency any time a complaint is filed.
You can do this online or by mail which ever you prefer.
I do not have the address and or phone number for the Comptroller Of Currency handy right now, so I will find their phone number and address and get back to all of you.
Comptroller of Currency
Consumer Complaints and Assistance
HelpWithMyBank.gov provides answers and assistance to customers of national banks. The site includes answers to common questions and helps walk people through the process of contacting the OCC for additional assistance. Visit the site.
Contact Comptroller of Currency
Toll Free: 1-800-613-6743
TDD Number 713-658-0340
FAX: 713-336-4301
Hours: 8 a.m. – 8 p.m., Eastern, Monday-Friday
Mail: Customer Assistance Group,
1301 McKinney Street, Suite 3450
Houston, TX 77010
I also recommend writing to the CEO of Wells Fargo who owns ASC. His information is:
John Stumpf, President and CEO
Wells Fargo and Company
420 Montgomery Street
San Francisco, CA 94101
Maybe if he gets enough letters something will be done, or maybe he just won’t care.
Good Luck.
I had to remove the forum. Sorry.
The spambots were all over it in just a few days.
Thank Goodness we basically have a forum right here in the comments area.
this normal they don’y call back, you have to keep clling
Trying to deal with ASC is like running into a brick wall at 100 miles and hour.
We started our loan modification in November of 2008. It wasn’t until we hired an attorney that ASC started to listen and they still dragged their feet.
They claimed they did not receive paperwork and when our attorneys called them, then they claimed they lost our paperwork. So you see with ASC, they either loose your paperwork and check or they did not receive them at all. What ever soots
ASC’s fancy at the time. They should be put out of business, but I really think that is going to be hard to do unless everyone that has been screwed by ASC files lawsuits.
We finally, even after hiring an attorney, filed formal charges against ASC with the Comptroller of Currency. They regulate banks and banks have to answer to them.
I think filing charges against ASC and having an Attorney is how ASC has finally offered us a loan modification. They even cashed our first check and acknowledged that they received our signed paperwork.
I keep waiting for the other foot to drop. I still do not trust ASC. I hope ASCis sincere about our loan modification. But I am not going to jump up and down just yet. We still have to get the final papers from them. Who knows what may happen. I just hope we have succeeded in getting our loan modification.
Good Luck to all.
Sandra,
can I have the name of your attorney. I live in Florida and one of ASC nightmares.
I live in FLorida as well
I too have had nothing but trouble from ASC since January 2008- They make promises that they cannot keep- They should be completely eliminated from the banking industry- Its a DOG AND PONY SHOW!!!- I finally hired a great attorney here in west palm beach-They are on top of ASC and I truly believe that a mod is coming soon- The Law firm has a paralegal and an underwriter- What I appreciate about this firm is that they stay in close touch and won’t let anything fall thru the cracks- If anyone is interested in a loan modification, GO TO A REAL ESTATE LAWYER AND DON’T PALY GAMES-Make certain that they have a good track record with loan mods.otherwise you’re just wasting ALL your time-