Lowermybills.com Mortgage Review

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1. Eileen Legge says:

   September 2, 2009 at 4:51 pm

   After receiving a phone call from Bayview Loan Servicing at a business office – I became very suspicous over the behavior and actions of two of their employees. They are obviously trying to find someone who apparently absconded on a mortgage loan – however, in using ‘people search engines’ they could not find their person completely but did discover a rental resident of a similar name and then went after the street address (I’m sure through business listings) finding the building itself at that street address. They actually had the nerve to call the office here – saying that they were certain that someone had the power of attorney (probably fishing given the age of the resident and perhaps assuming that this was a care facility) that could take care of this ‘loan’ for them. Now, they don’t have the right person because I know that this indivual doesn’t own any property. Mr. Santiago (if that’s his real name) left a number and an extension for someone in our office to reach him. Yet, when I attempted just that – there is no occassion to enter an extension and you simply ring through to yet another ‘operator’. The operator swore she could not access any information with my phone number – that it was computer directed calling – but while I gave the the name they said they were apparently looking for – she couldn’t find anything. I asked that she put me on hold and ask Mr. Santiago to come to the phone – seeing as he was the one who asked that his call be returned. She said that Mr. Santiago could not help me as the phone number didn’t appear. She said she needed a loan # – I told her there was no loan to give her a # for. The best that Bayview personnel would do – and that was really nothing at all – was to offer this: ‘Well, if this elderly woman receives paperwork from us with regard to this loan, then you can contact us.’ I was appalled that this firm would harrass an elderly woman over a ficticious mortgage in a similar name – she doesn’t own anything & if she wanted to, she could pay cash for it. I want to make certain that people are aware that ‘less than quality’ institutions such as Bayview, are using methods of this nature and are using various means to try to find people. They don’t care who they may upset or cause anxiety to in their quest for the real person they are hunting down. If Bayview Loan Servicing upsets my resident – I will personally make certain that they are not allowed to continue with these questionable practices in the future. I am absolutely appalled at this type of behaviour from a lending institution.

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