America’s Servicing Company Review
America’s Servicing Company (ASC) appears to be a the mortgage servicing subsidiary of Wells Fargo. We located a website and six phone numbers for Americas Servicing Company along with a number of complaints.
America’s Servicing Company Website and Phone Contact Info.
America’s Servicing Company Website: https://www.ascservicing.com/
America Servicing Company Phone Number:
800-662-3806
866-674-1430
866-567-8439
800-842-7654
866-567-8440
866-426-5569
Fax: 866-453-6315
America Servicing Company Loss Mitigation Dept.: 877-222-7875
Authorizations Fax : 612-312-3905 and 612-312-4951
Address: 1 Home Campus, Des Moines, IA 50328
Additional Addressess and Phone Numbers:
FOR NON PRIME LOANS:
877.222.7875
opt. 1 — Customer Service (M-F 7a-8p; CST)
opt. 2 — Collections (M-F 7a-10p; Sat 8a-2p CST)
opt. 3, then opt. 1 — Foreclosure Dept (M-F 7a-7p CST)
opt. 3, then opt. 3 — Bankruptcy Dept (M-F 7a-7p CST)
opt. 4 — Loss Mitigation — (M-Th 7a-9p; F 7a-8p ; Sat 8a-12p CST)
opt. 4, then opt. 2 — Spanish Loss Mitigation (Same as abv)
opt. 6 — Loss Mitigation for MULTI LOAN ACCOUNTS (Same)
CUSTOMER RESOLUTION:
Fax # — 866.278.1179
Address:
MAC X2504-014
1 Home Campus
Des Moines, IA 50328
LIQUIDATION:
tele# — 866.903.1053
fax# — 866.359.1975
3RD PARTY AUTHORIZATIONS:
fax# — 866.917.1877
HOPE FOR HOMEOWNERS:
tele# — 866.796.1190
SENDING DOCUMENTS TO LOSS MITIGATION:
address:
America’s Servicing Company
MAC X7801-01H
3476 Stateview Blvd.
Fort Mill, SC 29715
866.590.8910 — fax# for documents
IF YOUR LOAN IS A PRIME LOAN (CLIENT #708):
800.416.1472 — tele#
866.359.7363 — fax#
IF YOU HAVE A “MULTI LOAN” (two loans for the same property):
866.766.6540 — Direct # for Loss Mit Multi Loan
866.659.3383 — Multi Loan Collections Dept.
866.359.4876 — Fax Number for All Multi Loan
Refinance Dept — 866.717.5046
Any other customer correspondence – 866.453.6319
If you plan on making a payment using Western Union Quick Collect, use the following info based upon your client number. I currently only have info for 3 clients:
Client 106: City Code-FREDASC State Code-MD
Client 708: City Code-WFFastPay State Code-MD
Client 591: City Code-Norfred
America’s Servicing Company Review
Remember a mortgage servicing company may own your mortgage loan or just the contract to service your mortgage loan, so if you are attempting to execute some form of mortgage modification to stave off foreclosure, contacting the mortgage service company can be a waste of time since they may not own your mortgage and can’t make any changes. In the case of American Servicing Company ( ASC ), if they own your mortgage, you can discuss loan modifications, but of course, modifications on mortgage loans not in collection or default is useless.
If you are facing foreclosure you need information on how to cut a deal with these “drag their feet” servicing companies to avoid foreclosure, click the link to learn more, Stop Your Foreclosure Now!.
Visitors are reporting more successful loan mods in recent months after the Obama Plan went into effect, so I’ll adjust my rank based partly on this improvement. But it’s still not very favorable.
It appears there is no shortage of America’s Servicing Complaints because an internet search goes on forever. This company is accused of every mortgage servicing bad behavior imaginable. Click to see all the America’s Servicing Company complaints listed in Google.
BBB Complaint Activity on America’s Servicing Company
“The BBB processed a total of 368 complaints about this company in the last 36 months, our standard reporting period. Of the total of 368 complaints closed in 36 months, 131 were closed in the last year.”
See Comments Below to Add/Read Customer Opinions On ASC
Add your comments today about this mortgage servicer and help out others.
Thanks!
Author: The Mortgage Insider
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First of all, why don’t they list their approval requirements for a modification so that we will know before applying what we need to have and do. By not doing that, they are able to turn down and delay at their whim. Surely, they have guidelines that they can publish and save them, and us, a lot of heartache. But, of course, one must have a heart to have a heartache.
We did finally get a loan modification with ASC. It took just about a year.
Just like most of you we tried to reason with ASC ourselves and got nowhere.
We finally hired an attorney and received our loan modification within a couple of months after hiring the attorney.
You will not be able to reason with ASC yourself. ASC just does not care about their customers, because ASC is just a servicing company and they get paid more money from the lender if they do not give you a loan modification.
We couldn’t afford an attorney, but we managed to get the money and it saved us a lot of hair pulling and screaming at one another. The attorneys did that. You have peace of mind knowing that the attorney is handling the loan modification.
My husband and I were both getting actually sick trying to deal with these people. I think if there had been an ASC empoloyee that I could have gotten my hands on. Well you know what I mean.
Good Luck to all of you.
Sandra,
I know you’ve been posting your progress here since early Feb 2009. I really appreciate you keeping us all informed of you journey. Just to be clear for others reading this, what would you say was your the “cause” of you success, other than dogged persistence. Was it hiring an attorney or filing complaints with the Comptroller of the Currency? If you don’t mind my asking, what did the attorney actually “do” that helped… and how much did his services costs over the 10 months it took. How did you find this attorney…was he local or with one of those loan mod companies?
Thanks again for all your postings…
I do not really like to give too much info other than we paid $2500.00 for the Attorneys services.
We tried for 6 months ourselves and got no where. ASC would say they did not receive our information or they said one time they lost our paperwork. It wasn’t until we hired an Attorney that we got results.
This is an Attorney out of
Sacramento, California. I do not wish to give his name.
How I found this Attorney was, I went on our Governors web site. His web-site listed names of Attorneys. We filled out a form that we needed legal advice and this attorney called us.
This is a real Attorney, not these so called loan mod outfits that take your money and run. You have to find an Attorney that deals in real estate and knows the ups and downs of mortgage companies. What they will and will not do.
We had great success with our Attorney. I’m not saying that everyone that hires an attorney will get the same results. We felt it was worth the money not us have to deal with ASC ourselves anymore, because we were getting no where. The Attorney was very persistant and ASC did what the Attorney asked. Using an Attorney may cost a little but in the long run it is worth it if you are in danger of loosing your home.
The Attorney does all the phone calling, letter writing and so on. It saves a lot of headaches I tell you. My husband and I were accually getting sick dealing with these people.
I also just worked out a modification with ASC. However, much like Sandra we had to jump through hoops to get it. Fortunately we never had to contact our attourney. We went to Neighborhood Housing and our Representative there was finally able to get us the modification paperwork after many phone calls to ASC made by us, our NHS rep. and counselor that NHS had set us up with.
We finally completed all of the paperwork in July and were required to send them a heafty check to cover legal fees. Our first payment was due in September, as agreed in our modification paperwork we sent in the proper amount. ASC did not post our payment to our account. Instead they posted it to a legal account and are now saying that we owe them $1000 more in legal fees, which is a direct violation of our modification agreement. We have called them several times trying to straighten this out, the first time we were told that it was an error our payment was posted to the wrong account and they would correct it, they were also sending us a letter containing a break-down of our legal fees. The second time we talked to them they told us that they had never even started the process of having our payment returned to the right account, nor had they begun the process of correcting the error that is causing our account to show that we still owe legal fees, we were told then that they would begin that process and it would take about a week… That was two weeks ago. I recieved a statement in the mail today, to date I have sent them a total $1604.50 and not a cent of it has been posted to my account. They have charged me tons of late fees as a result of their error and told me that they would “request a reversal”???? It seems so obvious to me that this is their error why would they have to “request” a reversal? They also said that our credit report will show behind and they have no way of changing it, which I am certain is not truthful. The customer service we get is absolutely atrocious, they are so rude. I have read posts made by several of their employees on other sites and it seems to me that the general mentality around the company is that they are dealing with “sub prime” loans and it is ok to treat their customers this way because they have bad credit. It’s very sad that people can be so heartless. I am hoping that a phone call to them this afternoon will finally set things straight, however I fear I may soon be contacting an attourney and my Senator and praying that it will do some good because it doesn’t seem like this company is afraid of legal action whether they are in the wrong or not.
Sandra,
Can you also gives us an idea what type of loan modification they finally agreed to? was it a significant reduction? That would be helpful…
Thanks,
Melp
Melp,
This was a loan modification for 27 years. 4.5% fixed interest rate.
We saved $500.00 per month.
Hope this helps.
Sandra
We’ve been dealing with our loan modification for almost a year now and they have been requesting documents left and right which we have been providing. Recently we received a letter from ASC saying our loan mod request was denied because we did not turn in info within the timeframe we were given. I called them and informed them that we did turn in all the info. We have a sale date scheduled for November 9th which was already moved from October 9th because they did not assign a negotiator to handle our case on their end. Now they are telling me to turn in everything again and open a new file. I honestly feel we are being given the runaround. Can you suggest options we might have to get them to agree to a modification? We have been dealing with a loan modification agency that has been handling our case for us but it is taking so long.Plus I have a feeling I can take care of this myself because this loan modification agency seems to be lagging in their follow up with ASC.
melp,
Loan mod companies rarely do better than borrowers themselves. But it is true that borrowers can inadvertently “slit their own throat” when talking with lenders and servicers about their situation. This is the main reason Terri and I wrote our ebook, Stop Your Foreclosure Now!..to teach folks who to talk to, how to talk to them, and what to say when you do…so you can get an effective foreclosure workout.
Read more about it….Click Here.
PLEASE PLEASE LISTEN!!! I am a rep at ASC!!! YOUR 3RD PARTY IS SCAMMING YOU!!!
Yes, i work for ASC and im a bad guy, BUT PLEASE follow up on your account!!! 3RD PARTIES are a JOKE!!!
send in the required docs and they are the reasons MOST people lose their houses!!!
Jay,
Thank you for the advice. I totally agree with you and have actually dismissed the 3rd party agency helping us originally. I will be resending the info ASC is requiring from us on Monday and having them reopen our file. We have a sale date of Nov. 9th which I am hoping they will postpone. If we are denied the modification by ASC, aside from filing Chapter 13, what other options do we have to postpone this sale date? Will ASC keep working with us until we can come to an agreement? When I asked the 3rd party agency this question, their response was they would keep resubmitting our file and changing it until ASC agrees to something. I am worried that when ASC denies our request this time around, the sale date will proceed and we will be out of a home in a month. I am pregnant and about to give birth in December. We cannot relocate at the moment and do not want to. It’s just stressful not knowing what your living situation will be each month especially when you’re 8 months pregnant with 2 other kids. I know we can file Chap 7 or 13 to postpone the sale date but we would like to avoid that. Any input on your end would help as we have decided to handle this on our own now. Thanks..
If you really work for ASC then tell us something that we can actually use. I have been sending in ALL the required paperwork for 8 months they gave me a HAMP loan I made a payment and then they took it back. There are no good guys or bad guys, just homeowners in partnership with a rotten partner who is not holding up their end of the contract. All the BS I have heard from ASC over the last 8 months could fill an ocean. If you get a hearing date people don’t be afraid to respond and show up even without a lawyer, the judges are getting sick and tired of these mortgage companies foreclosing without any mediation or negotiation between the homeowner and ASC. Personally I think the paperwork is just a stall to put us into foreclosure. Well then I guess I’ll see ASC and their attorneys in court.
You work at ASC and can get on here and admit it? Asc has just about ruined my life! We are good honest and hard working people and they have taken just about everything! We now have bad credit after thry took over our loan and still say we owe them thousands in escrow when we pay all that ourselves!! We are working on something that we hopefully shut this company down!!!
make sure you are calling every 2 weeks. make sure you return the call if you get one. annoying a times but at least you are keeping in contact with them even if they only say its in review. some of these companies that have been hired only add to the lengthy wait. it really should be the easiest application you could make. and an answer within 60-90 at the most.
I have tried talking to the offices of the president myself and after they supposedly tried to “work” with me they offered to “modify” my loan by asking me to pay three months of mortgage and then makingmy regular monthly payment and still chargig me closing costs! what a rip off! what kind of mod is that! Total Crooks. I tried to see if I would qualify for the Obama plan and all they had said was that my “investor” did not participate in that program. Thats ok since the government is not doing anything maybe its time we all put our civil rights to use and pay John Stumpf (President) a visit and let him know the lives of the people he is ruinning. I obtained some info on his greedy self as follows:
Ed Phillips said…
It’s ironic that Wells Fargo, ASC’s parent company, received $40 trillion in TARP funds, from which CEO John Stumpf received more than $13 million in compensation in 2008, will not try to help its own borrowers many of whom were bilked by Ameriquest. So now, Ameriquest is out of business, Wells Fargo survives and thrives, and mortgage borrowers are left in the lurch.
June 9, 2009 10:23 AM
Lets all unite as victims of this greed and stand up for ourselves since the government will not help us. Its insane how the government will spend billions of dollars on war and bail outs for companies that are turning right around and still putting us on the streets. This is a slap in the face to our government and its people not to mention our president Barack Obama and his efforts to help the people. Lets take a stand!!!
I spoke again with the Federal Trade Commission (FTC) today and asked what they actually do. They said they take complaints but until they have enough complaints they don’t do anything. So, there are enough people on here who have had issues, EVERYONE needs the call the FTC so something can be done. Here is the number: 877-382-4357. I also called my State Attorney General(California). They also take complaints but they said complaint against Wells Fargo/ASC need to go to the Comptroller of Currency since they are a federally regulated bank. I have dealt with them on a ASC tax matter a few years ago and I got results fast. Again. the more complaints, the better chance for action. Ironically when I called my Attorney General’s office today, She knew ASC was a division of Wells Fargo without having to look it up. What does that say… she has heard the name before. The number to the Comptroller is 1-800-613-6743. Please, don’t wait for someone else to do something, you have to take action yourself!
I have been dealing with this company since oct. 2006. the bottom line is they r stealing. the longer they service the loan, the more they get paid… its not rocket science.. we as a whole need to join together & initiate a class action suit. combine our resources and crush this company. my fees are close to being twice as much as I refinanced.. I live in the state of delaware. we have a court of chancery here.. the best in the world.. they base there judgments on what’s fair. with the amount of people having problems, in my opinion it would be an open & shut case.. everyone has had paperwork lost and much more. why does it have to be a ponzi scheme for someone to be arrested ? we have to fight!!! this is war !!! if not we will be sleeping in bus stops & trainstations.. in cars & cardboard boxes.. were losing our childrens college funds & hope for the future.. everything we basicly work for can be taken away with ease. we have to put more pressure on the dept of justice to make this right. how can you not regulate stealing.. THEFT!!! Now if 1 or 2 people were making these claims I would understand there refusal to help.. but it 1000’s of people being defrauded.. our government needs to open there eyes…. we have to start banding together to fight a common enemy…. or else we’ll all be on the streets.. thank you for your time..
I think the problem is no one has done anything so far, they foreclose on us and we just give up. They auctioned my house on Sept. 25, of course it didn’t sell so it went back to them. This was done in the middle of an attempted mod. I think they have done some fraudulent things through the whole ordeal. So what did I do? I sent them a Qualified Written Request (QWR). Look this up, too lenghty and hard to explain here. I found out about this from some huckster coming to my door, but I did it myself, I don’t know if it will work. That pisses me off too because I have talked to many lawyers about something like this and none of them ever mentioned it. That’s pre-paid legal for you. If you are going to get a lawyer, make sure they know mods! The other things I have done is call the Homeowners Hope Hotline and filed a report. The number for them is 888-995-4673. I also contacted the FTC and filed a report, 877-382-4357, and they told me to call my state Attorney General.
It’s probably too late for me, but these swindlers should be stopped. Everyone needs to follow through even if they believe they have lost the battle. Otherwise they will keep doing what they are doing and ruining lives!
Something to think about: Do you use these big banks for your banking needs? Try a credit union or a local small bank if you can. If people would stop feeding these beasts, maybe they wouldn’t be so powerful!
with all this bad info on ASC why cant we do anything about …I also have my mortgage with them and have been trying to get refi or mod .
they are full of games for you to play and i’m tired of playing with my life. who do I go to and what are my options ? Surely someone has to know what we can do about this company