First Franklin Loan Services Review
First Franklin Loan Services is a subprime mortgage servicer owned by Bank of America. We uncovered a website, phone numbers, and a link for complaints. They were a subprime mortgage lender using mortgage broker channels to sell loans.
First Franklin Loan Services Website and Phone Contacts
Website: www.viewmyloan.com
Phone: 800-346-6437
800-464-8203
Address: 2150 North First Street, San Jose CA 95131Map
Other Servicing DBAs: Home Loan Services Inc
PO Box 1836,150 Allegheny Center Mall, Pittsburgh, PA 15230-1838
Phone: (412) 442-5346
(412) 442-3640
(412) 918-7354
(724) 957-9043
First Franklin Loan Services Review
From their website:
“Enjoy these services:
Access current loan information 24-hours a day
Make a loan payment at any time through an online service*
Update personal information online
Contact us directly with your questions”
Since First Franklin Loan Services dealt primarily with their own subprime mortgages unless your state has passed laws restricting the foreclosure of such types of mortgages, you may contact them to modify your loan.
If you are facing foreclosure you need information on exactly how to deal with these servicing companies to avoid foreclosure, click the link to learn more, Loan Mod Category.
We are depending on you, our readers, to let us know what you think of this company’s service. Input a comment below and give us your thoughts.
First Franklin Loan Services Complaints
It appears when we search for mortgage complaints against First Franklin Loan Services, there may or may not be some. Feel free to use our sidebar to search for all theFirst Franklin Loan Services complaints listed in Google or just click the link.
BBB Activity on First Franklin Loan Services
“Based on BBB files, this company has an unsatisfactory record with the BBB due to failure to respond to a complaint.
The BBB processed a total of 55 complaints about this company in the last 36 months, our standard reporting period.”
This was First Franklin Loan Services record before they were bought out by Merrill Lynch which is now owned by Bank of America. So now BBB redirects you to the BBB rating for Bank of America.
Mortgage Company Reviews and Company Ratings on First Franklin Loan Services
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Tags: Complaints • Mortgage Servicing • Review
HLS was part of the purchase of Merrill Lynch so all loans transferred to BAC ownership. HLS is now under the umbrella of BAC’s Home Loan Servicing division. Large companies just take a long while to fold all divisions in but they have been owned by BAC for a long while now.
Thanks Lisa for the reply.
I was wondering if the servicing of the loan was going to change any.
It was nice to see a paid off for HLS though. BAC Home loan Servicing at least should be easier to follow.
Our loan transferred from HLS to BAC Home Loan Servicing on the 18th of October 2010. The loan was paid off and is now out of their servicing.
Are other loans also being transferred to BAC or are there still loans being wrangled by HLS?
I got the same notice you did, that my HLS loan was paid off… then a few days later got the servicing notice from BOA (at the beginning of November). Because I was in the middle of a repayment plan with HLS (who, it turns out, have screwed up more than a couple things on my file - always keep good notes when you’re talking to these folks! It helps in the long run), I’ve been a little bit twitchy about the new processing, making sure my payment this month goes where it’s supposed to, that kind of thing. I’ve probably put 5 calls in to BOA in the last week or so, on a number of different things that I’m finding questions about. The folks there have been charming and delightful - which is a welcome and wonderful switch from the people at HLS.
I see their accounting from HLS to BAC to be similar but with less information as where the payments are being placed. I have the current account information where the payments are supposed to be placed and a backdated transaction that just finished paying December 2010 payment. With the latest submitted payment, Jan 2010 should be paid.
With the transfer of the loan and the paid off status from HLS and the new loan assignment to BAC, I hope they work with setting up a modification you can handle after your repayment plan is finished.
If you need time to catch up with the backpayments, filing chapter 13 will allow you to make arrangements to add to your plan a repayment over 3 to 5 years to catch up with the payments. The future payments will be just as bad and have to be made as contracted. But if your loan is based on LIBOR to adjust, the rate is below 1/2 a percent. You should be back at the teaser rate for current payments.
I don’t feel trusting with BAC either. We all know what usually happened with HLS so you are one up anyway.
Good luck to you and family, have good holidays and a better new year.