Amerisave Mortgage Review
Amerisave is one of the largest retail mortgage lenders in the country, with over 1500 employees serving customers in all 50 states and DC. We uncovered 2 phone numbers, a website, and a link for customer complaints.
Amerisave Mortgage Website and Phone Contacts
Website: www.amerisave.com
Phone: 866.970.SAVE
(404) 424-0632
(404) 260-7507
(404) 260-7524
(668) 283-400
(404) 736-1798
Fax: (404) 806-0076
Address: One Capital City Plaza, 3350 Peachtree Rd, Suite 1000, Atlanta, GA 30326Map
Amerisave Mortgage Review
According to their website:
“Amerisave is one of the largest retail mortgage lenders in the country, with over 1500 employees serving customers in all 50 states and DC. Our goal is to provide low rates and excellent service to every customer.
Amerisave.com was designed to make shopping for mortgages easy and straight forward. You can shop, apply and lock in your rate in minutes. Our technology shops your mortgage requirements to most of the large mortgage banks in seconds.
Amerisave offers all mortgage products, including VA, USDA, Non Conforming, Alt A and our Full Eagle Direct Endorsement with FHA.
Amerisave offers in-house processing, underwriting, closing, and funding, so that we can deliver excellent pricing and service.
Amerisave’s management team has over 200 years of combined mortgage experience.
We guarantee an on-time closing or we will pay you $1000.
Amerisave provides online mortgage classes for our less experienced borrowers at no charge.”
We are depending on you, our readers, to let us know what you think of Amerisave Mortgage Corp.’s mortgage rates and service. Input a comment below and give us your thoughts.
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Amerisave Mortgage Corp. Complaints
It appears when we search for mortgage complaints against this company, there may or may not be some. Feel free to use our sidebar to search for all the Amerisave Mortgage Corp. complaints listed in Google or just click the link!
BBB Activity on Amerisave Mortgage
“Based on BBB files, this business has a BBB Rating ‘No Rating’.”
Mortgage Company Reviews and Company Ratings on Amerisave Mortgage Corp.
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My name is Don Nyal and I am a loan consultant with Amerisave. Google my name for the number, my extension 6043 if you have any questions or a loan scenario before applying. I am an outside rep. Amerisave has many inside reps at their main office that handle a lot of loans due to our low rates. As an outside rep I mainly do purchase loans through realtors but and they love how I work and navigate each customer through the process. But also handle refinances. I handle fewer loans and have clear communication with my clients. Here’s a few suggestions to people looking to apply but have questions.
1.) The $35 preapproval/credit report fee is credited back at closing. So we are not scamming anyone. If anything we are weeding out false applicants that are not ready, serious or probably have reasons that they would not be approved.
2) The lock REQUEST. That’s exactly what it is a request. Until we have the application, credit report with all three scores and needed income documents nothing can be locked. No lender will lock you just because you completed an application ( they need all of this too). Now because of the volatile housing market many loans will not be locked due to value problems in many markets. So we need an appraisal before we can lock a loan unless there is clearly a lot of equity an exception can be made. YES we do have a $500 lock-in fee and i tell all my clients that if they cancel for whatever reason they will be charged once locked. However if the loan is declined it will not be charged.
**So how do i get the rate i want now? Well you cannot lock just based on the application so here is what i tell all my clients BEFORE they go online ( I recommend talking to a consultant first before jumping online. **
So how do i get the rate i want now? Well you cannot lock just based on the application so here is what i tell all my clients BEFORE they go online ( I recommend talking to a consultant first before jumping online.
Have the following list of documents at your side and ready to fax when applying online:
1) W2′s- Most current years. So right now 2008 and 2009 ( If self-employed or receive other income other than W2 income to qualify we will need your last 2 year tax returns n addition to any 1099 or w2 forms)
2)PAYSTUBS- 1 month most current and in order ( Last 2 if bi-weekly pay, Last 4 if weekly pay)
3) BANK STATEMENTS - Both saving and checking ALL PAGES for the last 2 months
3) LIQUID ASSEST STATEMENTS- ( IRA,401k, CD, money market etc. Most current Quarterly Statement if not monthly) AGAIN ALL PAGES
4) CURRENT MORTGAGE STATEMENTS(S) on current and any other properties owned ( If you own rentals have your rental/lease agreements for all )
5) PROPERTY TAX BILL(S) - Current statements on current and all other properties owned
6) HOMEOWNERS FIRE INSURANCE DECLARATION PAGE- for current and all other properties owned
7) DIVORCE DECREE - May be needed if divorced or may not but good to have available if requested
If you have all these before going online the application will be more complete. You will have all documents ready to fax and i suggest paying the $35 and appraisal or your application will not be a priority. The $35 will not be refunded if you do not close so i’ll admit you will be out of that but for the appraisal we charge your card but if you cancel the appraisal appointment no charge incurred and your credit card is credited back the appraisal amount.
I will say if you have all documents ready to fax, complete the application as accurately as possible and follow all steps including, the $35 prapproval, order appraisal and choose your rate you would like to be locked at. Then you will have an easier time in processing and closing. I usually can have a loan locked right when the appraisal is back. About 48-72 hours. But if you have a very solid loan, good equity, good debt to income ratios, liquid assets, High fico, then i can usually have a lock exception request to my manager and lock in 24 hours. I personally like to talk to my clients and figure out one if a loan is right for them and two if i see any potential issues to resolve before applying.
Hope that helps. Every company out there, even the big banks, have complaints and it is tougher these days for home finance but doing your homework first and being prepared will make it easier.
Don,
Thanks for stopping by and putting in a very detailed comment. I did edit the comment to remove phone numbers and email address as that is against the TOS in the comment area. Please be advise for future comments.
Thanks again for participating…
Your web site should state this explicitly. It does not. That is dishonest. I have had to lock twice, because it evidently didn’t even record my first time, even though I got the page that warns about needing documents in 48 hrs or the lock is no longer valid. NOTE, it did not say that it would only be valid AFTER it gets the forms. MISLEADING and DISHONEST. Just say that that the lock request doesn’t go through for a few days, so you better expect the fluctuations. That would actually be HONEST. Extremely dissatisfied. Would go somewhere else next time-but now I’m trapped.
I had a negative experience with Amerisave. My loan consultant, Brant, seemed to intentionally not want our business. I sent him 26, yes 26 e-mails with our loan documents within 2 days. Our credit scores were good as was our documentation. He kept saying the documents weren’t there because the firewall wouldn’t take too many docs at one time. I then sent everything 2 at a time. Some multiple times. He kept saying, “Sorry they’re not all here” and seemed happy about it. I CALLED GREENLIGHT FINANCIAL AND HAD OUR PRE-APPROVAL LETTER FOR A $400,000 15-year LOAN WITHIN 10 MINUTES. Sorry but based on performance and customer service Greenlight wins hands down.
AmeriSave is the easily the worse mortgage company I’ve dealt with over the last 10 years. Its understandable that they are swamped with stuff but the fact that they are unresponsive, lose documents and overcharge (by as 25% beyond their original truth-in-lending) documents is amazing to me.
Must be a reason that their BBB rate says “Unrated” now!!!
Stan I had the exact experience but with Greenlight. I used Don Nyal at Amerisave and although they asked for a lot of paperwork and it took almost 2 months to close. The rate and fees i locked in at did not change and had excellent contact from Don throughout the process. I’m sure Greenlight is a good company too but i had a bad experience. Here are some complaints from Greenlight. I guess they all have their good and bad loan consultants.