MetLife Home Loans Review
MetLife Home Loans is the mortgage division of MetLife Bank which bought First Horizon Home Loans in September of 2008. We uncovered three phone numbers, two websites, and a link for customer complaints.
MetLife Home Loans Website and Phone Contacts
Website: www.metlifehomeloans.com
Phone: 800-369-2219
888-638-6964
888-638-6964
Fax Number: 410-828-6251
Address: 9475 Deereco Rd, Ste 310, Timonium, MD 21093-2123 Map
To send a mortgage payment:
MetLife Home Loans
c/o FTB
P.O.Box 809
Memphis TN 38101-0809
Mortgage Servicing Webpage:
https://contactus.metlifehomeloans.com/custInfo/Service_Practices.htm
MetLife Home Loans Review
According to their website,
“MetLife Home Loans, a division of MetLife Bank, is among the nation’s top 10 mortgage originators.* With over 200 retail offices and more than 1,300 mortgage consultants nationwide, we currently serve 550,000+ borrowers throughout the United States.
As a MetLife company, MetLife Home Loans shares the core values of conducting business with sincerity, truth and fairness, and a commitment to helping people build financial freedom.”
We are depending on you, our readers, to let us know what you think of this company’s mortgage rates and service. Input a comment below and give us your thoughts.
NOTE: If you are mortgage shopping and and need information on how to shop correctly for a mortgage, check out our free ebooks offered in our Free Tools
Complaints
It appears when we search for mortgage complaints against this company, there may or may not be some. Feel free to use our sidebar to search for all the MetLife Home Loans complaints listed in Google or just click the link.
BBB Activity on Metlife Home Loans aka First Horizon Home Loans Corporation
“Based on BBB files, this business has a BBB Rating of B on a scale from A+ to F.”
“BBB processed a total of 1 complaint about this company in the last 36 months, our standard reporting period. Of the total of 1 complaint closed in 36 months, 0 were closed in the last year.”
Mortgage Company Reviews and Company Ratings on MetLife Home Loans
Read visitor reviews in the comment section along with individual ratings. The comment section holding the reviews on the company is right below. If you do not see a comment below this means no one has completed a rating yet. You could be the first! Tell us about any problems, fraud, or scams. We would really like to hear your experience, good or bad, with this company, so add your comments by typing in what you think in the comment text box and then hit submit. Once your comment passes moderation, your review will appear.
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Tags: Company Ratings • Complaints • Mortgage Company Reviews • Rates
LBPS is NOT buying loans. For some reason Fannie Mae is acquiring loans from BOA, Chase & others & LBPS is being used for all the loan payments. So far I have found it impossible to get through to Fannie Mae to complain about LBPS. I have tried helpwithmybank.gov, Office of Currency Exchange, FTC & all claim they can not help. Fannie Mae evidently has several layers of protection so an abused mortgage client can not resolve anything. The idiots at LBPS are just the last stop.
Everyone who is totally dissatisfied with the buffoons at IBM/ LBPS should send nasty-grams to their Beaverton headquarters with messages on the outside of the envelope such as ‘ I am turning over my complaint to Elizabeth Warren.” She is the outspoken Wall Street critic who was recently appointed to usher in the new gov’t Consumer Agency.
Misery loved company. At least I don’t feel like a loner in this fight against such a incompetent bunch of crooks. I have had my house for 16 years, refinanced twice, have had I don’t know how many companies take over the note and have never been late on a payment. Then LPBS came around.
They claim that my August invoice was returned by the post office because the address did not exist. Mind you, this is the same place since Day One and that they now own the note on. So after speaking to a CS supervisor named Abel Diaz - who cannot count to 21 without dropping his pants - and doing my best to convince him that the address does in fact exist and I was calling from it, was instructed to send in a check. This was during the last week of Aug. and they applied the check on 8/31 - towards my principal!
After receiving a **** load of calls from their infamous 866# (early morning, weekends, holidays) and being told that my payment was still not received, I spoke to a CS rep this morning that was actually helpful. The young lady told me that their system is set up to automatically apply a payment that is received before the first of the month to the principal. By the end of the call, she had switched it and I was told that I was paid up for the month of August.
Today I received a letter from them telling me that my hazard insurance is not good enough. I will fight that battle another day. One is enough for a Monday.